Help, when you need it.
If you're a customer, your payment plan is managed by the merchant you purchased from. If you're a merchant, FlexiLay support helps with onboarding, integrations, and platform setup.
Important
Your payment plan is an agreement between you and the merchant you made the purchase or invoice with. For questions about your order, invoice, fulfilment, refunds, or plan terms, please contact the store or business directly.
FlexiLay provides the payment scheduling platform and supports merchants using the system. Payments are processed via Stripe — FlexiLay does not hold customer funds.
For customers
Customer support starts with the merchant
Your payment plan is managed by the merchant you purchased from. For questions about your order, invoice, fulfilment, refunds, or plan terms, please contact the store or business directly.
What you can manage yourself
- View your schedule and remaining balance
- Pay early or catch up (if enabled)
- Download receipts from your portal link
For merchants
FlexiLay support is for merchants
We help with onboarding, Stripe connection, integrations, invoice linking, and merchant dashboard functionality.
Quick links
Contact FlexiLay merchant supportPlan links
Can't find your plan link?
Please contact the merchant you made the purchase or invoice with first. If they need assistance locating or managing the plan in the platform, they can contact FlexiLay merchant support.
Include when you contact the merchant
- Store / business name
- Order number or invoice number
- Your name and email used for the purchase
Platform health
System status
Live status for all FlexiLay services including payments, integrations, and scheduled jobs. If you're experiencing an issue, check here first.